Website Privacy Policy V1.0

 

1. Who we are

 

1.1.1 Safeguard Engineering Ltd’, ‘we’ ‘us’ or ‘our’ refers to Safeguard Engineering Ltd and its subsidiaries. 

 

1.1.2. This policy applies to:

• Safeguard Engineering Ltd;  
• Safeguard Helidecks;  
• Safeguard Vertiports.

 

2. How we use your information

 

Information we may collect about you 

2.1.1. Your personal data may be collected and processed as follows:

• In the course of business with you or for your business;  
• Via our website;  
• Networking (at business events with employees where business cards/contact details have been exchanged);  
• By telephone enquiries;  
• By email enquiries;  
• Through submitting an enquiry an enquiry via our website;  
• Through submitting your details with regards to apply for a job;

 

2.1.2. Personal data may include:

• Your name;  
• Your job title;  
• Contact details including email address, phone number(s) and business address;  
• Any other personal data collected in the legitimate interests of operating our business

 

3. Visitors to our websites

 

3.1.1. We use Google Analytics to monitor and analyse our website traffic to collect basic data (detailed below) about how visitors use our websites. Google Analytics Terms of Service (www.google.com/policies/privacy/partners/) prohibits the collection of personally identifiable data such as name, email address or billing data. 

 

3.1.2. The following data is collected when you visit our websites:

• Web usage information such as Internet Protocol (IP) address, browser type and version, operating system and platform;  
• Google Analytics demographic information provided, including age range and gender information. Further information on Google demographic data can be accessed here;

• Time on page, page response times, download errors and page interaction information such as scrolling and clicks;  
• Uniform Resource Locators (URLs) to and from our website, including date and time;  
• Location and type of device.

 

4. Use of cookies

 

4.1.1. We use cookies to ensure that we give you the best experience on our website. If you continue to use the website we will assume that you are happy with it.

 

5. Security and performance

 

5.1.1. We use third party services to help maintain the security and performance of our websites. To deliver this service, it processes the IP addresses of visitors to the websites. Privacy statements for third party providers are available on request.

 

6. People who contact us via social media

 

6.1.1. If you send us a private or direct message via social media the message will be stored by us for 12 months. It will not be shared with any other organisations.

 

7. If you call us

 

7.1.1. We may collect the following information:  

• Your name;  
• Contact number;  
• Email address;  
• Company name and office location;  
• Project details including project name, location, and relevant details. 

 

7.1.2. This information is provided to the appropriate member of staff and is used to respond to your enquiry.

 

8. If you email us

 

8.1.1. If you contact us via email you may be asked to provide the following information: 

• Your name;  
• Contact number;  
• Company name and office location;  
• Project details including project name, location, and relevant details. 

 

8.1.2. This information is provided to the appropriate member of staff and is used to respond to your enquiry. 

 

8.1.3. We will monitor emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that emails you send are within the bounds of the law.

 

9. How your information will be used

 

• To respond to enquiries made by telephone or email;  
• To fulfil contractual obligations to you;  
• To fulfil any request by you;  
• To measure the effectiveness of our marketing;
• For website optimisation;  
• For website analytics;  
• To send you company and industry information and details of our products and services.

 

10. Sharing your information

 

10.1.1. Your details may be shared with selected third parties to enable us to provide services, support and enable us to market our services or to fulfil our contractual obligations. We will do so if:

• If the scale of the request means we cannot assist, we may pass this to a third party partner to assist you with your enquiry;  
• It is required to provide our services to you;  
• Where we are required to do so to comply with a legal obligation or to protect the rights or safety of others.

 

10.1.2. Third parties include, but are not limited to:  

• Our insurers;  
• Our marketing emailing platform and website platform providers;  
• Analytic and search engine providers such as Google Analytics;  
• Any other third party you consent or ask us to share your data with.

 

10.1.3. Third party privacy statements are available on request.

 

11. How long we retain your personal data

 

11.1.1. We will retain your personal data whilst providing our services to you and/or in accordance with the completion of a contractual obligation. Your personal data may be retained for a period of up to 5 years. 

 

11.1.2. Where you have opted in to receive our marketing emails, we will send these to you and retain your data until you opt out and/or request that your information is deleted. 

 

11.1.3. We endeavour to ensure that your information is stored and used securely, and who sees it is controlled to help prevent unauthorised access to it.

 

12. Opting out or withdrawing consent

 

12.1.1. You may withdraw your consent at any time. To do so, please email: marketing@safeguardengineering.co.uk

 

13. Information requests

 

13.1.1. You may, under General Data Protection Regulation (GDPR), submit a request to access information held about you, the purpose of the information and details of any third party who we have shared this information with. 

 

13.1.2. You can make an information access request by writing or emailing us at the address below. 

 

13.1.3. Please note that we will require proof of identity before providing any personal information to prevent unauthorised access.

 

14. How to contact us

 

14.1.1. Any queries or requests should be addressed to the following: 

 

GDPR Team   

Suite 401 QC30 

30 Queens Charlotte Street 

Bristol 

BS1 4HJ

 

REF: SEL_607‐23 Website Privacy Policy	Date of Release: 24 August 2023
Document Owner: Quality Controller	Revision: 1.0
Print date: 24 August 2023